Magix ended Xara distribution...

[Spamiky]

Information for switching and discounts when leaving MAGIX.

https://www.xara.com/welcome/

[handrawn]

XARA:

You should contact Xara for all inquiries regarding products bought directly from Xara. For products bought through Magix or for access to the Magix Service Center, then you need to contact Magix directly

MAGIX:

If you experience any problems with your software, please contact XARA support directly. You can contact them at https://support.xara.com/ or https://www.xara.com/contact-us/. If you have any other problems, such as activating your software or issues with your serial number, we will be happy to provide assistance

so where does that leave those who bought xara designer from magix... xara implies they should go to magix; magix says support should come from xara; as usual it is as clear as mud....

[Jonopen]

End of an era



or start of a new one? - for some perhaps!

No fanfare announcement (or email) from Xara about switching and discounts (why doesn't that surprise me!).

[Boy]

I'm using XDP 19 and have the update service up to May 13, 2024, so the update service will not mean much except having access to the online content catalog (that is, if it works...).

I checked Xara's offer to switch to the plus version. Fifty percent off during the first year and thereafter the full amount of $180. What happened to the lifetime discount for Magix users?

[handrawn]

it was lifetime in the sense that if you took them up on it you got the discount as long as you kept renewing

the lifetime offer itself however was time limited afaik, so now it is too late...

[Boy]

Yeah, probably because the Magix alternative has now fallen away.

[Marco D]

Now that Xara is once again the sole point of reference for the product, I hope they will create a purchasable version of the software, with the option for future updates. Otherwise, we will have to start considering turning to alternative options.

[Acorn]

End of an era or start of a new one? - for some perhaps!
No fanfare announcement (or email) from Xara about switching and discounts (why doesn't that surprise me!).

Jono, some observations from the side-lines.

For whatever commercial reason, Xara and Magix have parted. Xara kept the house and Magix got all the children. Xara is not allowed to directly contact the children.
As one of the children from this union, you can still ask and get your permanent activation for any two copies of product that your licence covers.
Far older versions allowed three installations.
You need to keep checking these are available through the Magix Service Centre. I still do.

So your email might not be available to Xara. Or it might be stale.
Xara will have your Serial Number as it probably owns the authentication service.
The discount form is a giveaway as normally only the Serial Number should be required.

Xara ran a LIFETIME discount voucher for a very long time and as an early adopter I should get it year on year. it costs you nothing to try it. If it is rejected then you have the following.

You may end up in thrall to Xara offering treats.
Use the JULY40 code by 04 July to get 40% off. Useful for those with the Magix Update Service no longer active.
I do not know if the special discount to current Magix v19 users will allow this code to also be applied. Xara is usually quite accommodating though.
Other visitation dates seem to pop up routinely, Black Friday, Christmas, Easter. The Independence Day code might be a gesture back to Magix.

If going the Xara Subscription route, do remember you do not need to uninstall any Magix version; these are independent.
Also, make sure you use the Download All option in the Local Designs gallery as these are all your toys and you can keep them.

It is simpler for Xara to go Subscription.
Unfortunately, I cannot think you any divorce analogy that covers this. Casual dating is a possible but it is a bit off the mark.

Acorn

[behzad]

Disgusting business dealings with clients. I am not pleased with either companies. They have no regards for us users.

[Acorn]

Disgusting business dealings with clients. I am not pleased with either companies. They have no regards for us users.

behzad, buying a product does not make you a client, you are a customer.

Xara has referring to the Magix version as "Legacy" for quite a time and has made unwarranted offers to repatriate Magix users back to Xara.
It is up to you to accept a subscription solution, which is all Xara is prepared to offer. Most computer products gravitate towards this as it is a self-limiting mechanism providing support only to the current version.
It also frees up development by reducing the need of backward compatibility.

Magix found it difficult to maintain four releases a year, taking it down to two then one and now none.
None of us know what the contract was for MagiXara but I predicted there would never be a version 20.

I have fought hard against Xara and Magix over support, versions and bug fixes. Xara has always tried to accommodate. I have had poor technical support through Magix.

Xara is totally allowed to take its intellectual property in any direction it chooses. Magix is allowed to ensure what it sells remain cash cows for as long as possible.
It is down to us, the consumer, to decide if we want to be taken on a journey or just taken for a ride.

I have said all along that if you are a professional developer, you should design with the latest tool for your client. Subscription costs are trivial.
If you are a hobbyist, you need to decide what your financial commitment will be. Stick with what works for you.
If Xara had done a Designer as Serif did for Affinity, we would all be very happy. Perhaps there's still hope - Affinity Web 3.

Acorn