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  1. #1

    Default FTP to subdomain not working

    I've tried to put a subdomain like customtumblers.susannb.com into the public_html/customtumblers and it won't work.

    See screenshot. Is this something that WebDesigner can't do or am I entering the information wrong?

    I've taken out username and password for privacy. See screenshot


    Click image for larger version. 

Name:	customtumblers not uploading to site.JPG 
Views:	78 
Size:	101.8 KB 
ID:	132977

  2. #2
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    22,090

    Default Re: FTP to subdomain not working

    Sue the url should be :

    susannb.com/customtumblers


    Which does work
    Egg

    Minis Forum UM780XTX AMD Ryzen7 7840HS with AMD Radeon 780M Graphics + 32 GB Ram + MSI Optix Mag321 Curv monitor
    + 1Tb SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host

  3. #3
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    18,448

    Lightbulb Re: FTP to subdomain not working

    Sue, I would also change the Website URL to http://susannb.com/customtumblers/.

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

  4. #4

    Default Re: FTP to subdomain not working

    Have changed it as you wrote but still getting ftp error login
    Took another screenshot in case there's still something not right and you see it.

    Click image for larger version. 

Name:	custom tumblers screenshot-subdomain.JPG 
Views:	74 
Size:	57.8 KB 
ID:	132979


    Quote Originally Posted by Acorn View Post
    Sue, I would also change the Website URL to http://susannb.com/customtumblers/.

    Acorn

  5. #5
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    1,921

    Default Re: FTP to subdomain not working

    If you're sure your user/pass are correct, try dropping the menu under Connect Using and choose FTPS (FTP over SSL/TSL). Leave the other settings as is.

    If you click Explore Web Space, what error do you get?

  6. #6

    Default Re: FTP to subdomain not working

    I'm sure the username and password are good. I've even copied the password to be sure.

    I tried this and still get "FTP error: Login denied."
    sub-folder set to public_htl/customtumblers/
    website URL set to: https://susannb.com/customtumblers/
    Here's a screenshot of the cpanel

    Click image for larger version. 

Name:	cpanel for susannb.JPG 
Views:	65 
Size:	91.1 KB 
ID:	132980


    Quote Originally Posted by Chris M View Post
    If you're sure your user/pass are correct, try dropping the menu under Connect Using and choose FTPS (FTP over SSL/TSL). Leave the other settings as is.

    If you click Explore Web Space, what error do you get?

  7. #7
    Join Date
    Nov 2022
    Posts
    4

    Default Re: FTP to subdomain not working

    By creating additional FTP accounts and setting the subdomain root as the home directory under the "FTP access" menu, you can limit directory access.

  8. #8
    Join Date
    Aug 2000
    Location
    Harwich, Essex, England
    Posts
    22,090

    Default Re: FTP to subdomain not working

    Sue the link you provied is correct:

    https://susannb.com/customtumblers/
    Egg

    Minis Forum UM780XTX AMD Ryzen7 7840HS with AMD Radeon 780M Graphics + 32 GB Ram + MSI Optix Mag321 Curv monitor
    + 1Tb SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host

  9. #9
    Join Date
    Dec 2018
    Location
    Australia
    Posts
    1,921

    Default Re: FTP to subdomain not working

    Quote Originally Posted by Egg Bramhill View Post
    Sue the link you provied is correct:

    https://susannb.com/customtumblers/
    I think Sue has done some edits, but can't upload the result.

    You can log into cPanel, Sue. Are you really, really sure you're using the same login details, they should be the same.

  10. #10

    Default Re: FTP to subdomain not working

    Yes, I can log into the Cpanel. And yes, correct, did some edits to try to get the program to work.
    I am using the exact same username and password. Still get login failed.
    Quote Originally Posted by Chris M View Post
    I think Sue has done some edits, but can't upload the result.

    You can log into cPanel, Sue. Are you really, really sure you're using the same login details, they should be the same.

 

 

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