Sue the url should be :
susannb.com/customtumblers
Which does work
Egg
Minis Forum UM780XTX AMD Ryzen7 7840HS with AMD Radeon 780M Graphics + 32 GB Ram + MSI Optix Mag321 Curv monitor + 1Tb SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host
Sue, I would also change the Website URL to http://susannb.com/customtumblers/.
Acorn
Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat
If you're sure your user/pass are correct, try dropping the menu under Connect Using and choose FTPS (FTP over SSL/TSL). Leave the other settings as is.
If you click Explore Web Space, what error do you get?
I'm sure the username and password are good. I've even copied the password to be sure.
I tried this and still get "FTP error: Login denied."
sub-folder set to public_htl/customtumblers/
website URL set to: https://susannb.com/customtumblers/
Here's a screenshot of the cpanel
By creating additional FTP accounts and setting the subdomain root as the home directory under the "FTP access" menu, you can limit directory access.
Sue the link you provied is correct:
https://susannb.com/customtumblers/
Egg
Minis Forum UM780XTX AMD Ryzen7 7840HS with AMD Radeon 780M Graphics + 32 GB Ram + MSI Optix Mag321 Curv monitor + 1Tb SSD + 232 GB SSD + 250 GB SSD portable drive + ISP = BT + Web Hosting = TSO Host
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