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  1. #1

    Default Can't register Web Designer

    I have just re-installed Web Designer Premium 11 (I know it's an old version) but when I try to register the program I get "an online connection could not be established etc. etc. I have made sure the program is allowed access to the internet but still no success. Any ideas?

  2. #2
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,567

    Default Re: Can't register Web Designer

    since 'etc. etc.' does not mean much I am assumimg from what you say that you got the message:

    "an online connection could not be established. Please make sure your computer is correctly connected to the internet. A firewall may be blocking access."
    rather than one of the other possibilities

    Notwithstanding, it does not necessarily mean the program cannot access the internet, it might just mean it cannot establish a connection to the magix server, in which case you might be ok later

    If it is blocked then third-party security software could also be doing that if you use any

    If the activation serial number for WD11 begins with P3 then it is worth chaecking your magix account and deactiavting any activations there you don't need [including any previous activation for the same computer if there is one]
    -------------------------------
    Nothing lasts forever...

  3. #3

    Default Re: Can't register Web Designer

    Thank you Handrawn, I will check my account and see if that fixes my problem

  4. #4

    Default Re: Can't register Web Designer

    Quote Originally Posted by peebee44 View Post
    Thank you Handrawn, I will check my account and see if that fixes my problem
    Can't login as I have lost my login details, it's been so long.

  5. #5
    Join Date
    Aug 2000
    Location
    Placitas, New Mexico, USA
    Posts
    41,650

    Default Re: Can't register Web Designer

    Arg! Is there a Forgot My Password option?

  6. #6

    Default Re: Can't register Web Designer

    I have reset my password but when I logon there is nowhere to deactivate the software. There is nothing there at all. I am on a different pc so I think if I deactivate it I should be able to activate it again. (hopefully)

  7. #7

    Default Re: Can't register Web Designer

    I found all my details and have deactivated the programs but can't activate now Click image for larger version. 

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  8. #8
    Join Date
    Feb 2007
    Location
    UK
    Posts
    21,567

    Default Re: Can't register Web Designer

    well the basics are

    check you are using the correct serial number as shown in your account

    uninstall xara completely from your computer, shut it down and restart

    download the installer from your account to make sure you are using the correct one and reinstall using that

    if this does not work, and you do not have third party firewall antivirus or other software that might be blocking the program, then you need to go to magix for support if noone here has anyhting further to add
    -------------------------------
    Nothing lasts forever...

 

 

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