Product Update - Cloud - R85 - 21st October 2020

[Rob-Xar]

When I click Help > Check for Updates, nothing happens.

Also, almost every day when I launch the desktop version I have to verify my account. Is there any way not to have to do this so often?

Hi Gary,

This is for cloud...

If it keeps asking for registration, it means the authentication token isn't being recorded properly in the registry. Either Cloud isn't being closed properly (i.e. shutting PC down whilst it's still open) or Xara doesn't have permission to write to the registry properly.

[gwpriester]

Can I manually change the registry authentication? I don't shut down improperly, and I cannot think of a reason for the registry entry being blocked. Unless Malwarebytes is blocking this somehow.

[handrawn]

is it a sort of rightclick an run as admin issue .. i don't know how the cloud app works

[Rob-Xar]

Can I manually change the registry authentication? I don't shut down improperly, and I cannot think of a reason for the registry entry being blocked. Unless Malwarebytes is blocking this somehow.

No, I mean that would defeat the purpose of it! It's possible something could be blocking like Malwarebytes. Might be worth temporarily disabling that and any other security programs until it stops happening (including things like registry cleaners).