Quote Originally Posted by handrawn View Post
as I think acorn said - do not uninstall version 17 as you will then only be able to install version 16 - as magix confirmed

I would try deactivating both entries for your pc in your magix account

then try reactivating the pc and laptop from within the program

this has worked for me in the past

but I repeat do not uninstall/reinstall version 17 on either computer unless all else fails and you will have to go back to ver 16 or pay again [in which case you may wish to wait for version 18?]


it is with out doubt the most unhelpful update system I have ever had the misfortune to deal with

Thank you Handrawn this is a comfort to know you feel the same way
yes as i thought all the updates i had throughout the update paid year
would be lost? if I had to revert back to Pro X 16

catch 22 here i cant open the Pro X 17 to even update it for $129
suppose i was able too, does this mean it will become Pro X 18 and
next time renewal is due same thing again it will always revert back to Pro X 16?
if i don't pay up

i cant open Pro X 17??? error code -59
Magix have told me to uninstall and re-install from my customer area and we have seen there is only the option of Pro X 16

i am screwed which ever way you look at it and the only option is by Magix "gentle persuasion" to pay up $129
and next time renewal is due same scenario etc etc so i am compelled to keep paying for the updates to keep the yearly upgrades
at the moment Magix do not or have not told me how i can reinstall my current version of pro X 17 without paying ?
as it will not open ?
i am now confined to use my older non updated version of Pro X 16
i am a prisoner in my own software!!
Kind regards
Condor