Re: Registration Issues
I think this is a recent policy change. And I have noticed when I install an update that Xara uninstalls the current version.
No, that shouldn't be the case. If you install an update of 17 it should delete the previous version 17 & install the newer 17 version. In no way should it remove previuos versions (15, 16 etc)
I have no idea why they are doing this and quite honestly it seems to go against their long standing policy of letting the user have multiple copies running at the same time.
I haven't seen any evidence of this. I have several version of XDP installed and they all work fine.
"My colleagues from the Sales Department have informed me that you are having techical issues with your program. Please note you can have one program installed on two devices. Looking at your customer account I can see the given serial number (i.e. the one ending with "-66641" has already been registered twice (once for the version 12 and newly for the version 17.0). In case you wish to install the program on another device you will first need to unistall one of the above (e.g. the old version 12). Should you encounter any difficulties please just let me know, I can alse delete the old version 12 Slot for you from my end (only upon your confirmation)."
This support response goes against all previous options. I should be allowed to have two versions of each version installed on two computers.
Perhaps Rob could advise?
Egg
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