Cannot Connect With Web Host

[Acorn]

If you have been blocking any of the Magix dross as I have, it is possible you have prevented your installation communicating back to base station MagiXara.

Acorn

[Boy]

Good one, Acorn, I'd forgotten about that and immediately took a look. I had renamed the 'Online' folder in C:\Program Files\Xara\Xara Designer Pro X\15, so I corrected that but it's still a no go.

I might have done something else to, as you point out, block out Magix dross but can't find anything. Could you point me to some other possibility?

[Acorn]

Good one, Acorn, I'd forgotten about that and immediately took a look. I had renamed the 'Online' folder in C:\Program Files\Xara\Xara Designer Pro X\15, so I corrected that but it's still a no go.

I might have done something else to, as you point out, block out Magix dross but can't find anything. Could you point me to some other possibility?

There are two folders, UPS and Update.

Acorn

[Boy]

I can't find a UPS folder in my setup. Isn't that something that was introduced in version 16 or 17?

[Acorn]

I can't find a UPS folder in my setup. Isn't that something that was introduced in version 16 or 17?

Sorry, quite probably.

Are you able to access https://www.xara-online.com/?
If so, can you then log into Control Centre and then access Xara Hosting?

I don't know if this is the same route you are describing for Magix access.

Acorn

[Boy]

I can access the website but don't have an account with Xara Hosting, only with Magix Online.

[Acorn]

I can access the website but don't have an account with Xara Hosting, only with Magix Online.

Boy, you are in poo territory in having to raise a Magix Ticket.

Good luck.

Acorn