1. XaraXine is a new monthly newsletter coming directly from Xara with a primary focus on Xara Cloud. However, there might be an update or two regarding the Desktop products, especially regarding how the total Xara solutions can be used together for offline/online creation, collaboration, and other features on the roadmap. Stand-alone Xara Desktop sales and marketing is done by Magix today.
2. We use a product called Intercom for communicating and interacting with users. Today we use it for email and in-product + website chat. So far, we've have good success with it.
3. XaraXine has nothing to do with Magix. It's 100% Xara.

Hope you enjoy more content from us.

Best,
Matt