Cannot access online content catalog

[Lemexis]

Thanks for the answer! I took a look at your link but it didn't really help. I didn't install any previous Xara products ever. Now to be honest I just gave up on it - I guess that'll teach me to not do enough research on the content of a humble bundle.

[Rob-Xar]

Hi Lemexis,

You should have access to the whole content Catalogue. Have you submitted a ticket to Magix? (and if so can you let me know what the ticket number is?)

Normally this occurs when there is a problem with a particular installation file that records your serial number when you activate, in that it doesn't record it properly.

Can you try uninstalling Xara through the normal windows control panel procedure, and the re-install. After it has been installed, before starting the program, can you right-click the program shortcut > Run as Administrator and then activate and see if you have access now to the Content Catalogue? This will regenerate the files that store your serial number and normally fixes the issue.

Kind Regards
Rob