Content Catalog not inserting Photos or Illustrations

**onlye** · 22 September 2018, 04:52 PM

So, I have made sure DP is up to date. Ran windows updates. Rebooted. Restarted, closed and restarted DP several times. Still able to use the content catalog for objects other than Pictures and Illustrations.

**Egg Bramhill** · 22 September 2018, 05:03 PM

Both working fine here Eric.

**onlye** · 22 September 2018, 05:14 PM

Originally Posted by Egg Bramhill

Both working fine here Eric.

Egg, I just tried the same thing on the second PC I have activated. The same situation; stock photos and illustrations will not import, however, components, websites, symbols all import just fine.

Just submitted a support ticket to Magix, but not much confidence there.

**onlye** · 22 September 2018, 05:24 PM

Well I think I may have found an issue. Previous issue this week DP said I had to many activitations. So, per handrawn, I deactivated and reactivated. Back to working. Well Magix support deactivated both my activations. When I look at my DP 365 it shows not activations. But now I can't figure out how to get it activated again. When starting it does not prompt for activations. If I choose to register on the Magix support site it says the license number is alread registered.

**Rob-Xar** · 25 September 2018, 01:22 PM

Hi Onlye,

Apologies, here was a previous problem with photos and illustrations that we have fixed, you shouldn't get any more problems there but please let me know if you do.

If you have any problems with activating still, please let me know your ticket number and I'll chase it up with Magix.

Many thanks,
Rob

**onlye** · 25 September 2018, 02:05 PM

I just tested and it is working now. So this was an issue at the Content Catalog and not my PC? In other words, nothing else necessary for my install?

thanks for the reply. the ones from Magix don't say anything like this.

**Acorn** · 25 September 2018, 02:30 PM

This is why I download everything I can and not rely on Xara to act as a proxy to Pixabay.

If I use Pixabay directly, I can at least guess if it is an Internet problem. With Xara, you are left hanging until it is challenged or Magix get Xara to solve it.
Also, it all goes away when you are out of the Update Service! My workarounds are here: https://www.talkgraphics.com/showthr...200#post592200.

Finally, Xara hold the keys to the Online Content Catalogue (OCC) and jiggle them every couple of days. It has been known to misplace them and Customers have lost all prior downloads. The availability of the Xara servers is still only 98%.

Perhaps we should be alarmed by this failure to understand its Customers' expectations.
A simple pop-up within the OCC for server down, maintenance, rework, major enhancement or whatever seems to be the perfect opportunity to engage.

Acorn