Sounds like the wrong printer if they are going to be that fiddly. If you send them a 24 x 24" document and it is a hair off, are you telling me they cannot correct the image? Feh!
Mike's suggestion is the best way to provide a file for printing.
Why not set the page size to the exact size, and export at 300dpi? This is what I have always done and I have never had a problem.EDIT: Let me clarify that, because I'm assuming you know how the interface works, you may not
having upped the page size by 312.5% export at 96dpi
then you will have the right size image for the printer at 300dpi
You are essentially creating a file that is 7200 x 7200.
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