Is there an approximate time frame for fixing the pdf export problem in the 64 bit version? I'm using workarounds for now, am considering whether to switch to the 32 bit version.
Hi,
Apologies for the delay, the installers have been updated now to include the correct filters for the 64 bit versions. Unfortunately the program won't notify you of this but if you go back to the download page and download the installer again and select the 64 bit version it should work now.
You might notice the 64 bit and 32 bit installers are on slightly different versions, this is because the build for the 64 bit is only slightly later but the changes between them are extremely negligible.
Please find the downloads here (on the right):
http://www.xara.com/photo-graphic-designer/download/
http://www.xara.com/web-designer/download/
Sorry for the trouble caused, please let me know if you get any problems with this.
Kind Regards
Rob
Thanks Rob. How will this work in terms of our numbers of installations, downloading the content gallery and keeping our configurations? I now have both v12 and v15 on two machines and so far haven't had problems. Would like to keep as much of my V15 setup as possible - thanks
Hi Rob
I have Xara Photo & Graphic Designer 15.0.0.52288 DL x64 Nov 17 2017 which has the PDF export problem:
I downloaded and installed this version when my update subscription still was current, but has since expired. I'm now uncertain what will happen if I re-download the latest trial version to get the fix. Will run into trouble registering my now expired serial number?
Where do I stand with this situation, especially as it was a fairly major bug introduced with the update when I did have a current subscription?
Many thanks, Jono.
Jon (Jono) Xara Photo & Graphic Designer 19.0.0.64329 DL x64 May 19 2022
Good question Jono.
Egg
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Hi Jono,
To translate it in readable terms, that error code basically means the filters are missing / not registered. That version number is the older one with the missing filters, if you re-download the installer you should see the new version with the correct filters:
It looks like the version number for your PGD is for the old copy. You won't have any problems re-activating your copy, when it contacts the activation servers it should recognise that your computer is already activated.
yjs - although V12 and 15 are treated as separate installations, they both use the same serial number and activation on your PC so you could technically run both side by side and it would only use 1 activation. They don't share the same galleries however so if you have downloaded the contents of the Content Catalogue, I'm afraid you would have to download it again.
Thanks
Rob
Thanks Rob, downloaded, installed and reactivated. PDF export etc now all working fine.
Jon (Jono) Xara Photo & Graphic Designer 19.0.0.64329 DL x64 May 19 2022
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