I got a full reply in the hour.
Basically, MAGIX create(d) a separate account with my old Xara login.
We weren't told and the password was trashed.
On gaining a new one, you need to access MAGIX Support and not Xara Support for it to work.
It may work through the Xara pages but I cannot get that for as I am being blocked because I have am blocking Cookies.
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