Yes, this is the wrong forum for this issue but as it's here now, I chime in because I have the same questions. I just renewed my Update Service by upgrading (ouch, 119 euros!) and I get an email with a new serial number for XDP X365 but nothing about the update service for my current installation of XDP X365. And I still get the message that my Update Service will expire. All in all, quite a miserable experience.