Can't import *.doc file

**Karen500** · 19 February 2017, 07:26 PM

I'm, so frustrated. After countless hours, I finally gave up on Scribus. I decided to try Xara, and I can't even import my *.doc file. I use win8.1 and am using Xara 11. I hope someone can help.

**gwpriester** · 19 February 2017, 07:44 PM

Welcome to TalkGraphics

What Xara product are you using Karen. There are four, Web Designer, Designer X Pro, Photo & Graphic Designer, and Page & Layout Designer.

**Karen500** · 20 February 2017, 12:55 AM

Thanks for replying. I'm using the trial version of Page and Layout Designer.

**Egg Bramhill** · 20 February 2017, 02:18 AM

Hi Karen. Welcome to TG.

Page and Layout Designer should be able to import Word Documents. Having said that I have come across Word docs that won't import. I don't know if it's a Word version issue or not. I suggest you try importing various .doc or docx files and see whether none or some import.

Once you've reported on your findings perhaps we can help further. For example if you can open the .doc file in Word and export it as a .pdf it may import better.

**Karen500** · 20 February 2017, 02:28 AM

I don't have Word. I use Apache Open Office. Maybe that's the problem? It does save in various *.doc formats. I'll try different ones.

**Egg Bramhill** · 20 February 2017, 02:35 AM

Okay. Do you have dropBox or Google Drive? If so could you share one of your doc files that you can't open? (TG doesn't allow .doc file attachments)

**Karen500** · 20 February 2017, 03:21 AM

I'm afraid I don't have either.

**stygg2003** · 20 February 2017, 06:42 AM

Originally Posted by Karen500

I don't have Word. I use Apache Open Office. Maybe that's the problem? It does save in various *.doc formats. I'll try different ones.

I have Apache Open Office and P&GD11, if you save your *.doc file as a .pdf file it imports fine so it should work in P&LD. and editable.
You can also right click on your .pdf file where ever you have saved it and select "Open With" works fine also.

Stygg

**handrawn** · 20 February 2017, 08:28 AM

just for future reference - you should be able to attach a doc file to TG if you zip it first

**Ben.Moses** · 20 February 2017, 09:12 AM

Hi Karen500,

Can you first try running Xara as Admin, do this by closing all Xara programs, right clicking the desktop icon and select "Run as Admin...", now try to open the .doc file again.

If this doesn't work, can you send in a support ticket at support.xara.com, attach your file, a link to this thread, and copy the top line of text from the Help >> About Xara dialog in the program. Then put your ticket number here and we'll test this within Xara for you and see if it's an issues with the file etc. and find a fix.

Thanks,
Ben