Originally Posted by
LadyMacbeth
"how is the support by the American or English distributor in case of installation/ registration problems. (downloading contentpacks or updates)"
From my vantage point, horrible. I've been trying to get the copy of version 6 that I bought for about 8 days I think all told. I got one response from xara who promised me a new code after I proved I owned it. I did that about 3 days ago and have heard nothing from them. Facebook has no posts on it and doesn't offer any help. I don't care about the money I care about the total lack of regard for their customers.
I finally gave up this morning and purchased a copy of the new version--doing so with eyes wide open that support appears to be sub-par if not non existent. I love the product and have used it since 2009. I hate that the company has devolved into one that doesn't care and if you really have problems with the product.. the best course of action is to ask for a refund because you're not going to get company support.
I agree that having limited resources can be problematic, but I disagree that is the sole issue. I work for a company who is more than limited and i do customer service for several thousands of people. I know that a ticket response or an email saying,"i am working my second job but I will send you that as soon as I can" beats the heck out of totally ignoring them, thus proving that you just dont' care about the people who buy your products.
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