No, never got that response ... but now things are on the move, so thanks for that!
No, never got that response ... but now things are on the move, so thanks for that!
Did you check your junk/spam email?
Always. I noticed that with the most recent crash (v 10) I was taken to a webpage with that text, rather than a message being sent from within the program.
However, if the e-mail/webpage states "All error reports are read" then this conflicts with what Rob said, and they would have read my pleas for help (attached to the bug reports) upon which they should have reacted. If all error reports are NOT read, then that shouldn't be mentioned - it leads us poor suckers to thinking that something is being done when it isn't.
But, now that the message has got through, support seems to be back on track - for me at least.
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