Hi can anyone on here PLEASE help as our website has been hacked and is being redirected to another site when clicked on after being returned by google and other search engines but direct links to our website work fine.
We use Xara Webdesigner 7 (windows 7 64 bit)
Hosting with EASYSPACE
We have contacted Easyspace but they are basically saying there is nothing they can do.
Here is a cut and paste of the submitted support ticked I raised with Easyspace outlining the problem we are having and I will add their reply next..... if anyone on here can advise what we can do it would be very much appreciated
Submitted to Easyspace Support
Hi, please could you help.
I rang support last week regarding a domain name and hosting we have with you. Basically our domain name/website appears to have somehow been hacked.
When people find us via a search engine although it shows our domain name in the returned search (for our home page) it shows text not belonging to us and also when people click on the returned search a website NOT OURS opens. As you can imagine with this being our business website it is causing us a lot of problems not to mention embarrassment. We are a car accident repair company and the website opening is one for handbags.
I have tried reloading the local backup of our website (the last change date we made were back in September 2013) but this has not resolved the issue.
I have also run GOOGLE Webmaster Tools on the domain/website as advised by Easyspace Tech support when I phoned last week and that returns no errors or malware. I also ran a 'Fetch' by google webmaster tools and that worked fine and OUR website was returned rather than the 'handgag' one.
It would appear that if we directly enter our domain name to access the website all is fine... it is ONLY when search engines are used that the problem or redirection happens.
We have tried everything we can think of or have been advised to do and nothing so far has worked.
If you can help resolve this or advise on any other things we could try it will be very much appreciated as we are loosing business not to mention looking very unprofessional.
Please note.... that having just tried again out website is now returning a DIFFERENT redirection but still to another false site than it was over the weekend.
I have attached a file to this in the hope that it may help you understand the issue we are having.
Thankyou
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