Big trouble to use LIVEZILLA online-Chat in Magix Webdesigner 9 / XARA Webdesigner

[dominic78]

Hi Community,

my Name is Dominic and I´m new here in this forum. I´m from Germany and try my best to explain my issue.

hope someone here can help me with my trouble I have with integrating the livezilla chat code into my page.
Livezilla blocked our website in some places. Please visit the following link a test website: https://www.solarvent.de/optimumheat/

You will see that when you click on the top navigation "one times" a link, the navigation menu works.
BUT if you click on a second link, the "click" is no longer running. When you press F5 (refresh) then it goes back and it works exactly one times again.

Very strange. As soon as I remove the LiveZilla code, the website goes as normal with no problems. See https://www.solarvent.de
Hope you have a idea or bugfix. Thank you very much.

Livezilla said:

Hi Dominic,

This problem must be caused by your website javscripts.

I would be more than happy to get help here.

Regards,

Dominic

[Acorn]

Dominic, if you follow a link on the Navbar to a new page, the Navbar knows you are on that page and so clicking the same link does nothing as you are already there.
It, however, works differently for the sub-menu entries - these are always active.

Acorn

[dominic78]

Hi Acorn,

thank you very much for your reply, but I think you didn´t understand my problem.

Please visit this link: https://www.solarvent.de/optimumheat/

Then click to references, then to download, then to references - so toggle between the navigation menu.
You will see, that the navigation works for 2-3s fine, then it doesn´t !

This issue is caused by the code from livezilla chat plugin. Livezilla said, the problem is a javascript problem which is caused from the webdesigner software we use ...

Let me know, what you think.

[Acorn]

Dominic, try this.

1. Copy the Live Chat image as an image into your site (https://www.solarvent.de/livezilla/i...1&type=overlay).
2. Remove the LivZilla code and old image (widget).
3. For your new Live Chat image, add a simple hyperlink in web properties as https://www.solarvent.de/livezilla/c...94348&ofc=MQ__ and ensure the target opens in a new window (_blank).
4. Test the site Navbar and the Live chat link - both should work and in normal windows with menubars.
5. Replace the simple hyperlink with:

   javascript:void(window.open('https://www.solarvent.de/livezilla/chat.php?acid=94348&ofc=MQ__','','width=590,height=760,left=0,top=0,resizable=yes,menubar=no,location=no,status=yes,scrollbars=yes'))

   .

Acorn

[dominic78]

Hi Acorn,

have try this, but I can´t do it. I can´t insert a image with this link. I go to File, text and graphic copy from the internet and insert the complete link.
It said it is not a right link. If you like, you can give me a more detailed help to do this. Maybe I can then try again. Thank you very much.

[Acorn]

Dominic, for the image, you click the link at step 1 and it appears in your browser, then right-click on the image in the browser and select Copy Image.
In Xara, you just Paste.

Acorn