preview error message

[MarkV]

Hi I just purchased web designer and I started a website using a template page, only one page so far. I tried to preview in by using the export and preview button at the top tool bar. I keep getting the error message "unable to find the filter to import that file with".
Can anyone help me out with this problem?
Just tried to export website under "file" and get the same message.

Thanks,
Mark

[steve.ledger]

Hi Mark, Welcome to TG.

Please indicate which version of Windows you have installed XWD on and which securty software you are using.

Thanks

[MarkV]

Hi, I am using Vista Home Premium 32bit and I have AVG free installed for security.

[vileladesigner]

Same problem; windows 7 and Avira antivirus

[steve.ledger]

Although it should no longer be necessary on a Windows PC running a standard setup of XP/Vista/W7 - please try these steps and let's us know if it helped.

[1] Remove Web Designer.
[2] Reboot PC.
[3] Disconnect from the web and disable any antivirus security/software.
*Note: If you have any Registry monitoring/cleanup/speedup software, please also disable this before running the Web Designer installer.
[4] In Vista, right click the Web Designer installer and choose 'Run as Administrator'. In XP make sure you're user profile has administrator rights.
[5] Run the Web Designer installer.
[6] In Vista, right-click the Web Designer desktop shortcut and choose 'Run as Administrator' (only necessary the first time). In XP, just double-click the desktop icon to launch XWD.
[7] Restart your antivirus/security software.
[8] Reconnect to the web.
[9] Continue with the Web Designer activation.

[MarkV]

Thanks Sledger, I'll try it and get back to you.

Mark

[MarkV]

Hi Sledger, thanks for your help. I followed your instructions and my preview is now working. Thanks again. Great program and very informative and helpful forum.

Mark

[vileladesigner]

Sledger, thank´s for the instructions. Working fine now