Registration and activation

**lliam1** · 18 August 2009, 07:53 PM

Hi, I need some urgent help please.
Last night my trial version ran out. I bought pro 5 online and received the serial number via email. However when I insert the serial number it just gives me a banner that says ' Please wait' Nothing happens though. It juts freezes up.

I had new ram put into my machine yesterday could this be the problem and what do I do about it?

I have checked my account and it confirms my product is rgisterd with me serial number.

Thanks

**steve.ledger** · 18 August 2009, 08:08 PM

Welcome to the TG Forums lliam1,

Does your entire PC freeze up or just the activation dialog?
Try temporarily disabling your firewall and give it another go.

**Soquili** · 18 August 2009, 09:03 PM

Lliam it takes a very long time for the registration to come back and report success. Please be patient. It has taken over 5 minutes when I registered Xtreme Pro 5.1

**david.roake** · 19 August 2009, 04:18 AM

HiGuys sorry I was so hasty.
It ended up taking quite a while but I finally go there.

Thanks anyway

**pixel_perfect** · 13 July 2016, 08:14 PM

Sorry but I have to help my folks who are at wits end. They got a laptop (FINALLY)! But decided to give it to me and they wanted to give it to me with the software ready to go. But we had a problem. My dad, works for a school district so he likes using academicsoftware.com. As life is full of things you can't expect, Dad bought Xara Designer 11 the day before they went to Xara Designer X365. My parents are technologically challenged at points so thought I'd try to help them (as I am the major beneficiary -- and think you have really cool software) -- but I can see why they are confused. Some of the communications from Xara call their product: Xara Designer X11, other times Xara Designer X12, and then Xara Designer X when it was installed and also, just for grins -- Xara Designer X365!

Dad used his email address to install, though the software wanted to install it in my mom's email name. We did the Dad-email as he purchased it, cause he is the school employee. The software downloaded from a link sent to us by academicsoftware.com and it installed. But then we go to put the serial number in... and it crashes.... repeatedly. Then they send us the trial's serial number so we get that part accepted. However, even though with a discount to school employees, what discount is it if you only get to use it 30 days? Dad got tired of this and said: "This is yours now, and I can't fix it, sorry sweetheart."

So what do we do, or how can you help me? Does he need to get a refund as it may be that since it was just when the software name changed, it is all screwed up???

Someone help me as by Friday I get the Wacom Tablet he also got for me, and I'd like to tell him some happy news, as well as my mom.

Thank you to anyone who can help us!!

**Egg Bramhill** · 13 July 2016, 09:30 PM

Welcome to TG pixel_perfect.

Dad bought Xara Designer 11 the day before they went to Xara Designer X365.

He should be able to get a upgrade from Xara Designer 11 to Xara Designer X (Xara Designer 365 or Xara Designer 12, they are all the same but Magix, Xara's parent company seem to be making a mess up re their naming policy). If this is the case. Contact http://support.xara.com/

I suggest first thing you could try is unistalling it & reinstall it & try the serial number again. Again any further issues contact xara support.

**Acorn** · 13 July 2016, 09:43 PM

I raised the profile with the other Moderators. TG Mods can't help directly with account issues, as Egg says, it has to be Xara Support.

Acorn

**gwpriester** · 13 July 2016, 09:57 PM

PixelPerfect - I am sending a request to Xara to respond to this. As it is nighttime in the UK, I don't expect to get a response until tomorrow morning. So please check back and we will get this sorted.