Xara 3D crashing on export

**Egg Bramhill** · 03 June 2008, 04:01 AM

Hello again marse. I can't duplicate your crashes which seems to indicate it may be something on your setup. I'd recommend that unistall/reinstall X3D.

I've never used the button option so I can't help with that and I haven't got the Font you used installed. What I did notice though on opening your X3D file above there's a shadow applied that is way to the left of the original text (This might be to do with me not having that font and the substitute font displaying incorrectly)

I suggest you open the file again and change the background colour to white. Can you see the highly offset shadow? This doesn't cause a crash on my system but might be a cause of your problems.

**marse** · 03 June 2008, 04:22 AM

Thanks. I took the shadow out earlier and tried everything you've suggested including reinstalling the entire prog. I guess it might in the Xara suite which may use the same export dll's so I'll try that too but as far as Xara 3D goes, it's still locking up/crashing on export and nothing seems to change that.

It would be nice if there was actually a tech staff to speak to either online or on the phone. I guess Xara doesn't feel they need it.

And they still haven't responded to my email - you're a lot quicker and more responsive.

marse

**ss-kalm** · 05 June 2008, 06:08 PM

On my system the font shows as "Penultimate" so I assume that's what you used.
I had no problem exporting it as a standard .gif although as Egg said, the shadow location is very bizarre and doesn't export correctly with the text.

**marse** · 05 June 2008, 06:38 PM

It's very puzzling but that's why I need tech support to respond. I would assume that anyone steeped in the program operation would have some sort of clue. While these forums are just irreplaceable for a source of information, you sometimes need to talk to someone who actually understands the inner workings of the prog.

Anyway, everyone here has been helpful and responsive. Continued thanks for that.

marse

**pauland** · 05 June 2008, 07:51 PM

Have you thought to recreate the file from scratch?

Is the same problem happening with everything that you make?

Paul

**marse** · 05 June 2008, 07:54 PM

Originally Posted by pauland

Have you thought to recreate the file from scratch?

Is the same problem happening with everything that you make?

Paul

Yes, I've done new images, old images and imported 3d images (from Egg) - no luck on anything.

Same problem, everything I make. It's got to be the prog. Corrupted dll somewhere that, as mentioned in another thread, isn't getting replaced or...?

Oh, tech support, where are you?

marse

**pauland** · 05 June 2008, 08:46 PM

I think even tech support are going to have trouble figuring this one out.

Fortunately (touch wood) I can't remember the last time a program crashed out on my PC. Do you get a dump showing where the program crashes - that might be a clue.

Paul

**ss-kalm** · 06 June 2008, 12:59 PM

Originally Posted by marse

........... It's got to be the prog. Corrupted dll somewhere that, as mentioned in another thread, isn't getting replaced or...?

I don't agree.

It's much more likely that it's something on your computer that's not allowing the install to complete correctly. The programme itself is very unlikely to be at fault. As mentioned elsewhere can you install it on another computer and try that (at work or at a friends).