Help, please - Rebate Problems !!

[sgornicki]

Hi All,

I purchased PI7 several months ago. Ulead was advertising a "Competitive Upgrade" rebate program to lure people to PI. I sent in all the requisite coupons, proof of ownership, etc. It's now been over six months (they say 12-14 weeks), and I still don't have my rebate check. I've called Customer Service three times. The last two times, I was reassured that the rep would personally take care of expediting things. She also told me that I should have my check within the next two weeks. That was 5 weeks ago.

I am so angry, I could spit ! I love PhotoImpact, and I've been planning to upgrade to PI8. But until I see any evidence that these people actually care about their customers, I can't justify spending more money with Ulead.

OK, I've vented. Does anyone have any suggestions ? Can you give me a name at Ulead - someone who will actually carry through on their promises ??

Thanks.

[sgornicki]

Hi All,

I purchased PI7 several months ago. Ulead was advertising a "Competitive Upgrade" rebate program to lure people to PI. I sent in all the requisite coupons, proof of ownership, etc. It's now been over six months (they say 12-14 weeks), and I still don't have my rebate check. I've called Customer Service three times. The last two times, I was reassured that the rep would personally take care of expediting things. She also told me that I should have my check within the next two weeks. That was 5 weeks ago.

I am so angry, I could spit ! I love PhotoImpact, and I've been planning to upgrade to PI8. But until I see any evidence that these people actually care about their customers, I can't justify spending more money with Ulead.

OK, I've vented. Does anyone have any suggestions ? Can you give me a name at Ulead - someone who will actually carry through on their promises ??

Thanks.

[stephaniebt]

Try Colwin@ulead.com. He is very helpful.

Stephanie's PhotoImpact Tutorials
PhotoImpact 8 and 7 Classes

[sgornicki]

The story has a happy ending. I (and several others from the PIBB) wrote to Colwin. He wrote back that he would look into each of our cases. I received my rebate about a week before Christmas. Several others also reported that Colwin had taken care of them.

I e-mailed Colwin, suggesting that he show the string to his boss, to let him know what a quality guy he has working for him.

[gidgit]

great stuff... glad things worked out for you... [img]/infopop/emoticons/icon_smile.gif[/img]

[stephaniebt]

I'm glad that your problem was resolved http://www.talkgraphics.com/images/smilies/smile.gif

Stephanie's PhotoImpact Tutorials
PhotoImpact 8 and 7 Classes

[Kelly]

Glad you were able to get your problem resolved, and you're bang on with Colwin, he's a class act, and so is his boss. Stick with Ulead, they are working to resolve these issues in a timely manner.

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