Quote Originally Posted by yellowbird View Post
Received this email today:
Dear Xara Customer,

As of July 1, 2023, XARA has assumed responsibility for the complete distribution of all XARA products, previously managed by MAGIX. This shift allows us to be closer to you, our loyal and long-time customers, and to better respond to your needs.

Why is this important for you? This change allows us not only to intensify our customer proximity, but also to respond to your concerns more quickly and efficiently. You will benefit from direct communication, faster problem-solving, and access to our XARA Pro Plus desktop products.

What changes for you? In essence - only the best! You will continue to have access to our high-quality products and enjoy the top-notch service that you are accustomed to. The difference is that you will now be catered to by the more dedicated and customer-oriented XARA experts.

We would like to take this opportunity to sincerely thank you for your ongoing trust and loyalty. Your satisfaction and success are our primary goals, and we are confident that this change will contribute to achieving these goals.

If you have any questions regarding this change, we are here for you. Please do not hesitate to contact us.

Warm regards,
Your team at XARA
www.xara.com
Xara has repeated this email for us at https://www.talkgraphics.com/showthr...ARA-Experience, which is unfortunately a no-reply Forum.
The information seems contradictory. On one hand, I would take my first red highlight to mean those on the Update Service would still get an updated product as promised, not just content. The other hand is suggesting Xara will only cover its Plus products. This sleight of hand hides the loss of perpetual licence purchase with an enforced subscription being the only option.

Here is a suggestion.
Offer a subscription model but when payments stop, freeze the licence at that version so it can still be used forever.
For those wanting a perpetual licence, charge at the monthly rate for 12+ months.
For those subscribing yearly, offer the perpetual licence after 3 years, a reward for ongoing loyalty.
Once using the perpetual licence option, you will be out of support.
A switch from one to another would require a pro-rata adjustment.

Acorn