@Kate@Xara

Please bear with me a little longer.

When I am using https://cloud.ixara.com/, whatever indication is there for any Support?
When I am using XDPX and I go to Support (pages), I am in Desktop area. I am then led a merry runaround, from https://help.xara.com/ through the Magix labyrinth, never hitting Xara Cloud.
In either of these presented paths, where is the magical route to https://xara.com/?

You, Kate, have pulled this out of the hat.
It is not anywhere a Customer, without being told, would know where to look.
Once there, I duly acknowledged that there are two links to the Contact Us page.

It is not a case of not liking your Contact Form, it is the case that the form demands a "Company name *" and a "Work email address *".
I happen at this moment to be making an enquiry that is personal and is for me.
Your form is therefore incorrect and when a visitor to your web page hits an obstacle, it is not the visitor's fault, it is yours.
I have my own company and I have a slew of work email addresses but none are relevant to this personal enquiry. You must therefore expect all Xara Cloud users to be in a company or you want them to make us a Company name or be confused as to what a Work email address actually means or, as I now posit, just give up.

If I hit "Chat now" and am told there may be a response in two hours, how on earth is this a chat?

I understand the difference between a completed form and an interactive duologue.
With a form, I expect some email response and acknowledgement and possibly even a reference number.
With a "chat", one has no guarantee of any of this and the challenge of actually getting to the nub of the enquiry is wrapped up in the, usually, poor implementation of the technology (c.f., BT Call Handling).

For Xara Cloud FAQs, I had to discover https://docs.xara.com/en/ for myself. You didn't make it that obvious it is under Resources > Knowledge Base; it is Line 244 of the source code for the page and 80% down the presented page itself.
Try finding that with a screen reader.

I consider you had a cursory look at my Post and did not go to the Magix Support New request form and type in "Xara" - 3 hits and "Xara Pro"; neither offer much other than Windows Compatibility and mailto linking. "Xara Designer Pro" offers nothing.
Try opening one of the offerings and you have a snippet of text and a Print & Close icon. No context, no hierarchy, zilch.
For "Windows compatibility", I get to read about "Click here for instructions on how to install Xtreme 4 on Windows 7". If I follow the link, what do I get? A dead link and a -1 start page: https://support.xara.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticl eid=2815.
So in despair, I backtrack and try the MAGIX Support FAQ link. Naturally, I chose Pro Products > Xara Designer Pro X/Xara Xtreme PRO. The only FAQ link is The software does not starts/works properly under Windows 10. Follow that and you hit total gibberish.

There are no FAQs!

To summarise, there is no direct route from either an XDA or Xara Cloud to a Support location. You have provided tacit information that is not available to all and in providing it, fail to actually deliver anything.

Acorn