Xara are quite aware of our opinions.
I see there being three channels of communication:
The first is https://help.xara.com/ / https://support2.magix.com/customer/ - do note that the runaround we have endured for the last 10 months has changed (in the last week?) but I have no proof the FAQs exist or the incident reporting works.
The second is Matt Bolton direct: "If you have any questions about Xara and our plans, please feel free to contact me directly at any time. I can be reached at mattbolton@xara.com.".
The third is TalkGraphics. I am assured Dear Xara is read by Xara. I propose a Dear Xara Thread must be kept as a targeted issue with no deviation so Xara gets a clear message.
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