Quote Originally Posted by jonstrong View Post
@Acorn - from your comments, I'm guessing my comment will be akin to "preaching to the choir", but there's virtually no good reason to count on human reporting to detect outages for servers, network and/or applications at this point. Most companies outsource either support for their own data centers, use third party hosted services and/or cloud services - and pretty much *all* of these claim 99.99% (or better uptime) and 24x7 monitoring and alerting, but reality tends to be very different than the claims. Seems that perhaps hosting and support agreements need to be tightened up, with tight SLA's and penalties (and positive incentives as well for good performance).

Jon
I reckon, 99.99% is 53 minutes downtime a year, which I'll be happy with provided it's when I am sleeping.

Acorn