David,

I have never heard of this so I am wondering a few things. These answers may help to point you in a direction for a fix.


Is this a new install of Xara or one that has been working all along?

Have you rebooted the computer since this started happening?

Can you open up the online catalog when you are in the Galleries menu and have the separate popup window open?

Can you down load a file with a web browser from a site like Pixabay or similar?

Can you drag and drop a file from your hard drive and have Xara open it?

It is sounding like to me from what you previously posted that if this is new installation it did not install properly.
Ray