I have done this, STILL DOESN'T WORK. I'm pretty sure I know what the problem is. Last year when I bought this software, I had a different email address, therefor a different server. I've explained that I have a different server an email address. When I tried to reinstall the software, I kept getting an error message saying that this product has already been registered with different email. Out of frustration, I finally tried using the OLD EMAIL, and presto, I was able to install again. But, when I click on Run as Administrator, I get a "Are you sure you want to allow this software to run as ......." I click YES, and I try a SAMPLE DESIGN, AND WHEN I TRY TO SAVE, My only options are, save as All files (*,*) & Xara Photo & Graphic Designer