That's good to hear, thanks for letting us know.

The problem with the current options of priority is it tends to get abused frequently, the normal priority being the rarest I see lol. With everyone setting their priority to urgent or emergency we try to work more in a chronological order, the problem being there that if you reply to your ticket often it pushes it back up the queue as recently replied. It's not a perfect system and I'm not sure of any ways to make it as such it but if you do have something you want us to urgently look into you can PM me with your ticket number and I'll look into it as soon as possible.

Thanks
Rob