Hello Ben,
I tried what you suggested, but the problem is still the same. In the Local Gallery, all of the options for templates, widgets and web packs remain grayed out; unable to download the content.
I have previously filed a support ticket, but so far, they have only suggested what you already said to try. My present ticket number is #BVX-363-32530.
This problem has plagued me from day one of last week when I made the purchase, and then registered and activated. Without being able to download the content renders the program pretty much useless.
Do you have any other ideas? If I had the CD version, would I be able to get the content from the disk?
Everything is at a complete standstill until I can get the content downloaded.
Thanks, Tim