This is more feedback on Xara support than anything specific.

Raised a ticket on 18th, reply on the 18th, very good, they gave a suggestion on how to resolve my issue, then asked me, specifically, if it had an effect. I replied on the 19th that there was no effect and no change and what else might they suggest.

I have now prompted them three times for some kind of reply or acknowledgement to what is a fairly critical issue for me, and have had nothing...nada...zip.....

Might understand if this was a one man band with a very busy schedule.......

Is this now usual?