For years I have stuck with Designer Pro X but today I received an offer to upgrade to 10 at a savings. Did just that, went thru the entire download, activation code & serial number ordeal. But when I finished the new version loads, but an Error message appears on screen stating unable to load download file. C:\user...10cach\designs\eng\catindex.tmp. message received from server.

Thus there are NO template files showing up, screen is entirely white full across the pane. Don't know whether to take it all off and reload, or wait for the program disc to arrive then put it on and try again. Any suggestions welcome. I sent a ticket to XARA but no replay as yet. I am thinking if this new update fails I can get a refund if I don't let too much time pass. Heck the old version suited me fine for what I needed, but thought creating web site that would adjust to smart phones, tablets etc. might be in order.