Video Troubleshooting Discussion

[dcahall]

I am not seeing the video (at least I assume that is what the black box is). I have tried on 2 different computers. On one I have IE8 and IE9 on the other.

Note from Administrator BBouton

I appreciate all of your help and patience as we try to work together to solve a puzzling video display problem that is plaguing some of the Xara Xone visitors.

If you are having a problem watching the videos on Xaraxone.com please copy the following section into your post and fill in the blanks, so we can try to find a common trait amongst those having problems with the video.

Browser(s) and browser version used, for example Internet Explorer 9 or Firefox 15 ___________________________________

Operating system- XP or Vista or Windows 7 or Windows 8 : _________

Version of the Adobe Flash Player you are using: ________________________________

You can check what version you are using vs what is the most recent for your system here http://www.adobe.com/software/flash/about/

Have done a clean install as outlined below of the Adobe Flash plugin, Yes or No: _______________________________

This is a new problem, you have been able to see the videos in the past. Yes or No __________________________________

This is a problem with only this months video. Yes or No _______________

I can see videos on YouTube OK. Yes or No ____________

Can you play the YouTube video on this test page? http://www.longtailvideo.com/support/jw-player/jw-player-for-flash-v5/15994/playing-a-youtube-video

I can play it Yes or No or It has Problems, --______________________________

Clean Flash Install Steps

1. Go out and get a free copy of CCCleaner and install it if you don't already have it. The free version works just fine, you don't need the paid, pro version. I like to get it from FileHippo because they don't try an load you up with loathsome toolbars and other adware junk. http://www.filehippo.com/download_ccleaner
   
   1. 
   
   
2. From Control Panel's Add/Remove Programs or Programs and Features (Windows &) uninstall all the Flash Player entries you have. For example I currently have Adobe Flash Player 11 Active X and Adobe Flash Player 11 Plugin. This should remove the Flash Players that Internet Explorer, Firefox and some versions of Safari use. Chrome has Flash installed as part of the browser. OR
3. Open CCCleaner and from the Tools section go to the Uninstaller and use CCCleaner to uninstall the Flash Players on your system. I think that CCCleaner usually does does a better job uninstalling stuff.
4. Updating your browser the the latest version available now would be a good idea.
   
   1. The Newest version of Internet Explorer 8 ( highest you can go with Windows XP) can be downloaded from: http://windows.microsoft.com/en-US/i...downloads/ie-8
   2. The Newest version of Internet Explorer 9 can be downloaded from: http://windows.microsoft.com/en-US/i...wide-languages
   3. The Newest desktop version of Firefox can be downloaded from: http://www.mozilla.org/en-US/firefox/fx/#desktop
   4. Apple may be phasing out support for Safari for Windows, but the latest and possibly the last Windows version, 5.17 can be downloaded from here http://support.apple.com/kb/DL1531
   5. As always keep a sharp eye out for unnecessary toolbar or other software or settings that may be bundled with the download. Microsoft I'm looking at you.
   
   
5. After uninstalling Flash Players, Run CCCleaner and use it to delete Temporary Internet files in all your browsers and also run the Registry cleaner to clean up any stray bits. CCCleaner is very reliable and trusted. But even so when it asks if you want to"Do you want to backup changes to the registry?, be sure to answer YES.
   CCleaner.

All this uninstalling and cleaning gives you a sound foundation for doing a clean install. These basic instructions - uninstall, use CCCleaner and then reinstall work in may situations, not just when dealing with a suspect Flash installation.

Now .......

1. With each browser you have, Go to Adobe http://get.adobe.com/flashplayer/ and download and install the latest version of Flash. Watch out for an unnecessarily toolbar.