Help with downloading templates

[mfloyd]

Hi, I just purchased the web designer 7 premium and I can not get the templates to download. It tries to start, but then just stays at 0%. When I try to close it and restart it, it freezes up my whole computer. I have tried to clear my cookies and cache and such, as well as restarting my computer, but nothing seems to be working. Could someone please help me with this? I am running windows XP and using IE, not sure of the version but am about to update it.