I purchased the program on-line seven hours ago and have yet to receive an E-mail response. My credit card is showing the purchase was made but has not been the transaction hasn't been settled yet. Is that the problem? My log in is being denied due to "invalid password," yet I'm not getting an E-mail response to the "Restore Lost Password." I've checked all SPAM filters and nothing is showing. Is this normal? I'm in the US - - is this a time zone thing? Thanks for any help.