Hi Musicdiver - I'm afraid you can't order the Dutch language version from us at Xara, only English, although we can ship it to anywhere in the world. If you buy the Dutch language version from magix.com or one of their distributors then Magix will provide the support, if you buy the English language version (from wherever) then we will provide the support.
Web Designer Premium 365 and Web Designer Premium 12 are the same product. The '365' indicates that the software is offered with our 365 day Update Service. This means you get whatever version is on sale on that day plus access to any updates in the following 365 days (but conditions apply, see
www.xara.com/update-service for details). So for example if you purchase from Xara today you'll get 12.4.1. This also means we no longer have big annual updates, just a series of incremental updates over time - so you don't need to worry about whether there is a big update just round the corner.
On the subject of support, I'm afraid we don't offer phone support, only free support via our ticket system at support.xara.com. You can generally expect a 1 - 2 working day turnaround on a support ticket from the Xara team, though Lady MacBeth's poor experience shows it can be slower (which I agree was unacceptable - we weren't able to fix her problems with Xara3D 6, offered to give her a free upgrade to v7 and then 3 days later still hadn't sent her the v7 serial number, despite prompting). It's not as fast as we'd like, but no-one has yet had to call the police!
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