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  1. #1
    Join Date
    Dec 2023
    Posts
    21

    Default Need help re canceling Xara auto payment

    Help! Xara debited my bank account a week ago for a Xara Designer update. Now, try as I might, I can't find any place on the Xara.com website to see my account info, where I can cancel future auto payments. It has been some time since I went to Xara.com... I don't use Xara Cloud. Have purchased Xara Designer and Photo/Graphics Designer in the past... as programs for my PC, not subscriptions.
    If anyone can help tell me how to get to my Xara account, thanks!
    Jon
    Last edited by Acorn; 21 December 2023 at 08:20 AM. Reason: Safer not to show your email too widely
    IP

  2. #2
    Join Date
    Dec 2023
    Posts
    21

    Default Re: Need help re canceling Xara auto payment

    OK... getting there, sort of. Went to workspaces.xara.com and found that I am subscribed annually to Designer Pro+, at USD $179.88.
    But I can't find how to unsubscribe... even on the downloaded PDF invoice from Xara GmbH in Berlin.
    So again, help! How do I unsubscribe from Designer Pro+?
    IP

  3. #3
    Join Date
    Mar 2017
    Location
    Berlin
    Posts
    259

    Default Re: Need help re canceling Xara auto payment

    Hi Jon,

    Matt here from Xara. We've sent you an email to the above address so we can help you with your account.

    Lets continue the conversation via email.

    Matt

    As always, you can reach Xara through the chat on www.xara.com or via email at www.xara.com/contact-us
    IP

 

 

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