Links not working on my newly updated website

[pianomalous]

Hello

I just updated my website (designed with web design premium) and while it displays perfectly when in preview, online none of the links work.
I'm thinking lack of server space could be the issue but I don't know how to access the server so I can delete the obsolete files (if any) which may be the problem.
I have filled out a ticket but my confidence in magix tech support is at a very low point (plus communicating with them is such a long drawn out process - carrier pigeon would be faster - and time is of the essence as I need this website to operate my piano teaching business). If anyone has knowledge of how to locate the magix server or ideas about what else could be the problem I would greatly appreciate it!

Thanks in advance,

David

[MB365]

Hello

I just updated my website (designed with web design premium) and while it displays perfectly when in preview, online none of the links work.
I'm thinking lack of server space could be the issue but I don't know how to access the server so I can delete the obsolete files (if any) which may be the problem.
I have filled out a ticket but my confidence in magix tech support is at a very low point (plus communicating with them is such a long drawn out process - carrier pigeon would be faster - and time is of the essence as I need this website to operate my piano teaching business). If anyone has knowledge of how to locate the magix server or ideas about what else could be the problem I would greatly appreciate it!

Thanks in advance,

David

Hi David,

Assuming you are using Xara/Magix Hosting, then please log in your hosting account here: www.xara-online.com

If you forgot your login details, then the fastest way to contact Magix is to email: infoservice@magix.net

Matt
Xara

[Chris M]

On a PC, try CTRL+F5 to force a clearing of the browsers cache.
If on mobile, go to the browsers settings > privacy and manually clear the cache.

[pianomalous]

Thanks Chris - I will try that, I've accessed the site on 3 different computers with the same result but they were all mine so...

[Initiostar]

I checked your site > http://davidbstriar.magix.net/ and as you say the links do not work. It looks like the published site has been corrupted in some way - use F12 to inspect the site and you can see some of the issues. From the domain name, your original host looks to be Magix Online World and not Xara Hosting, though I am not familiar with the relationship between them.



You could try to republish your site to Magix Online World, but make sure fast publish is unchecked.

FYI this may be where you started the original journey > https://www.magix-online.com/uk/your...ices.5007.html

Longer-term TGers may be able to offer an insight here too.

[pianomalous]

Thank you Initiostar

I will try what you suggest - I republished it again but didn't check to see if the fast publish is unchecked and will do so tomorrow. Nobody seems to know who is responsible for tech support: I began this process by submitting a support request to magix who responded that Xara is handling all support requests "again". When I contacted Xara they said I should contact magix for tech support (but they have nevertheless been looking into it). In addition to them being unsure who's in charge of helping customers, with the time diff (am in US) the process is very drawn out which only makes it worse. If the issue isn't resolved soon I will rebuild the site with another program with another host (maybe Ionus where I have a different site) and eat the cost of the program and the hosting. The prospect of having to do that really sucks but what choice do I have?

[pianomalous]

Thank you Initiostar - your suggestion (repeated shortly after by xara support) to uncheck fast publish worked. I appreciate your taking the time to offer advice.

[pianomalous]

Hi David,

Assuming you are using Xara/Magix Hosting, then please log in your hosting account here: www.xara-online.com

If you forgot your login details, then the fastest way to contact Magix is to email: infoservice@magix.net

Matt
Xara

Thanks Matt
Yes, for this site I am using magix. My url is davidbstriar.magix.net
I logged in successfully and was greeted with the following incorrect message "You do not have any Xara Online products.
What would you like to do?" In fact I have web design premium with update service valid until 4/26/2024. I am at a loss. Every day that goes by without a solution costs me money I can ill afford to lose.
Still waiting to hear from tech support after being bounced from one place to another...

[pianomalous]

Thanks Matt
Yes, for this site I am using magix. My url is davidbstriar.magix.net
I logged in successfully and was greeted with the following incorrect message "You do not have any Xara Online products.
What would you like to do?" In fact I have web design premium with update service valid until 4/26/2024. I am at a loss. Every day that goes by without a solution costs me money I can ill afford to lose.
Still waiting to hear from tech support after being bounced from one place to another...