Thank you Initiostar

I will try what you suggest - I republished it again but didn't check to see if the fast publish is unchecked and will do so tomorrow. Nobody seems to know who is responsible for tech support: I began this process by submitting a support request to magix who responded that Xara is handling all support requests "again". When I contacted Xara they said I should contact magix for tech support (but they have nevertheless been looking into it). In addition to them being unsure who's in charge of helping customers, with the time diff (am in US) the process is very drawn out which only makes it worse. If the issue isn't resolved soon I will rebuild the site with another program with another host (maybe Ionus where I have a different site) and eat the cost of the program and the hosting. The prospect of having to do that really sucks but what choice do I have?