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  1. #1
    Join Date
    Feb 2009
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    UK
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    472

    Question DPX19 thinks I'm not online...

    Just loaded up DPX19 up or the first time in a while and it thinks I'm not online (I am).

    Checking for updates returns the message "You need to be online to use this feature".

    Any attempt to get Fills / fonts etc returns "Could not establish an internet connection."

    Insert From Content Catalogue does nothing at all, it does not come up but neither do I get any error messages.

    What can I do?
    Grant

  2. #2
    Join Date
    Feb 2007
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    UK
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    20,522

    Default Re: DPX19 thinks I'm not online...

    run the program as administrator [once] may fix it, worth a try
    -------------------------------
    Nothing lasts forever...

  3. #3
    Join Date
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    Default Re: DPX19 thinks I'm not online...

    if not, then it is possible that your security software [firewall av] is blocking it...
    -------------------------------
    Nothing lasts forever...

  4. #4
    Join Date
    Jul 2010
    Location
    England
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    1,002

    Default Re: DPX19 thinks I'm not online...

    I have a similar issue, but have been ok living with it over the years as I donít use the online content. In my case Iím pretty sure, as handrawn mentions, itís my security settings mucking things up.

    I did at one time contact support and they had a trouble shooting process to follow. I still have the steps (shown below) but Iím afraid not the details. I would suggest contacting them for further help.

    1. Check Windows Updates
    2. Check Firewall Settings
    3. Check Anti-Virus Settings
    4. Check Proxy Settings
    5. Perform a Clean Boot
    6. Generate a log file
    Jon (Jono) Xara Photo & Graphic Designer 19.0.0.64329 DL x64 May 19 2022

  5. #5
    Join Date
    Feb 2009
    Location
    UK
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    472

    Default Re: DPX19 thinks I'm not online...

    Thanks for both for your replies.

    I've tried running as administrator and with my Windows Firewall turned off, but no luck. I don't use any third party Anti-virus software, just whatever comes as part of Windows 10.

    How would I do these?

    Check Proxy Settings
    Perform a Clean Boot
    Generate a log file

    One thing to note is that I've changed my ISP since I last used XDP, could that be connected? N.B. we've had no issues at all with any other hardware or software following the ISP change.

    Cheers.
    Last edited by gpholman; 29 December 2022 at 05:50 PM.
    Grant

  6. #6
    Join Date
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    UK
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    Default Re: DPX19 thinks I'm not online...

    do you have any third party security software - eg malwarebytes
    -------------------------------
    Nothing lasts forever...

  7. #7
    Join Date
    Feb 2009
    Location
    UK
    Posts
    472

    Default Re: DPX19 thinks I'm not online...

    No, I'm just using vanilla Windows 10. I'm using the exact same PC setup that was working fine when I last used XDP OK.

    I've just submitted a support ticket with Magix. I've not done this in years but they've been reasonably quick responding in the past.
    Grant

  8. #8
    Join Date
    Feb 2007
    Location
    UK
    Posts
    20,522

    Default Re: DPX19 thinks I'm not online...

    clean boot [the modern equivalent of 'safe mode']:

    https://www.dell.com/support/kbdoc/e...ware-conflicts

    proxy settings - unless you are in a work environment, or access the web through a VPN, not likely to be an issue, but if you want to check then type into a CMD window netsh winhttp show proxy [and hit enter] - it should come up with direct access
    if there is no proxy set up
    -------------------------------
    Nothing lasts forever...

 

 

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