FTP to subdomain not working

**SueB** · 04 November 2022, 09:27 PM

I've tried to put a subdomain like customtumblers.susannb.com into the public_html/customtumblers and it won't work.

See screenshot. Is this something that WebDesigner can't do or am I entering the information wrong?

I've taken out username and password for privacy. See screenshot

Click image for larger version.

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**Egg Bramhill** · 04 November 2022, 10:17 PM

Sue the url should be :

susannb.com/customtumblers

Which does work

**Acorn** · 04 November 2022, 10:26 PM

Sue, I would also change the Website URL to http://susannb.com/customtumblers/.

Acorn

**SueB** · 04 November 2022, 11:00 PM

Have changed it as you wrote but still getting ftp error login
Took another screenshot in case there's still something not right and you see it.

Click image for larger version.

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Originally Posted by Acorn

Sue, I would also change the Website URL to http://susannb.com/customtumblers/.

Acorn

**Chris M** · 05 November 2022, 12:00 AM

If you're sure your user/pass are correct, try dropping the menu under Connect Using and choose FTPS (FTP over SSL/TSL). Leave the other settings as is.

If you click Explore Web Space, what error do you get?

**SueB** · 05 November 2022, 12:37 AM

I'm sure the username and password are good. I've even copied the password to be sure.

I tried this and still get "FTP error: Login denied."
sub-folder set to public_htl/customtumblers/
website URL set to: https://susannb.com/customtumblers/
Here's a screenshot of the cpanel

Click image for larger version.

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Originally Posted by Chris M

If you're sure your user/pass are correct, try dropping the menu under Connect Using and choose FTPS (FTP over SSL/TSL). Leave the other settings as is.

If you click Explore Web Space, what error do you get?

**shikhamishra** · 05 November 2022, 03:47 AM

By creating additional FTP accounts and setting the subdomain root as the home directory under the "FTP access" menu, you can limit directory access.

**Egg Bramhill** · 05 November 2022, 04:06 AM

Sue the link you provied is correct:

https://susannb.com/customtumblers/

**Chris M** · 05 November 2022, 08:10 AM

Originally Posted by Egg Bramhill

Sue the link you provied is correct:

https://susannb.com/customtumblers/

I think Sue has done some edits, but can't upload the result.

You can log into cPanel, Sue. Are you really, really sure you're using the same login details, they should be the same.

**SueB** · 05 November 2022, 11:59 AM

Yes, I can log into the Cpanel. And yes, correct, did some edits to try to get the program to work.
I am using the exact same username and password. Still get login failed.

Originally Posted by Chris M

I think Sue has done some edits, but can't upload the result.

You can log into cPanel, Sue. Are you really, really sure you're using the same login details, they should be the same.