Unable to Access Online Content

**Phill** · 04 October 2022, 02:04 AM

Originally Posted by Acorn

After version 9 of the Xara Desktop Application (XDA), Xara switched to delivering its template and components on-line.
This is called the Xara Online Content Catalogue (OCC).

I have V18 but have never been able to download the online content catalog, as I have done in versions previous. Instead, I always get the message

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Looks to me that Xara are trying to force users onto their annual cloud based system. That is why I no longer use Adobe. Obviously this year I won't be updating!

**Chris M** · 04 October 2022, 07:24 AM

Try attacking it from the Page & Layer Gallery on the right-hand side.

Pop out the Local Design Gallery, then right click each folder and choose Download All

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**Acorn** · 04 October 2022, 11:48 AM

Originally Posted by Phill

I have V18 but have never been able to download the online content catalog, as I have done in versions previous. Instead, I always get the message:

Looks to me that Xara are trying to force users onto their annual cloud based system. That is why I no longer use Adobe. Obviously this year I won't be updating!

Pjill, I have created a new Thread from your issue.

The 504 is a gateway Timeout error such that the file jsonfolder.php is not accessible or it is taking too long for it to respond.

No sane company would attempt this on purpose.
I cannot see Xara force Magix to do this as Magix would lose its custom.
Also no one else seems to be experiencing this.
Have you tried to contact Magix (link in my signature)?

The OCC that you should be able to reach in your XDA is https://downloadsv18.xara.com/web/catalog/index.html.
It this presents then that fault is with your XDA.

I am confused also as if you are using v18, you have either not upgraded or have chosen not to use v19.

v18.0 was released on 29 March 2021 so the latest you could have bought v18 was March 2022 as v19.0 came out then.
What was your install date? [C:\Program Files\Xara\(Your Product)\18\install.cfg lists it]

If you are still in cover, download v19 and try again.

Regardless, I would always run any XDA update as Administrator after a cold boot.

Acorn

**browj2** · 05 October 2022, 02:36 PM

Hi Acorn,

The Timeout error still exists, even in v19. I just tried. This is still very annoying. The only way to get in is to keep trying. It took me 4 tries before getting in today.

**Acorn** · 05 October 2022, 04:20 PM

Originally Posted by browj2

Hi Acorn,
The Timeout error still exists, even in v19. I just tried. This is still very annoying. The only way to get in is to keep trying. It took me 4 tries before getting in today.

John, sorry to hear. I only have up to v18 and all versions work as does XPro+v22.1.1. It must be depending on the routing to the Magix servers.

Have you raised a Ticket?

Acorn

**Phill** · 07 October 2022, 05:40 PM

Originally Posted by Chris M

Try attacking it from the Page & Layer Gallery on the right-hand side.

Pop out the Local Design Gallery, then right click each folder and choose Download All

I already tried that several times with same result.

**Phill** · 07 October 2022, 05:48 PM

Originally Posted by Acorn

Pjill, I have created a new Thread from your issue.

The 504 is a gateway Timeout error such that the file jsonfolder.php is not accessible or it is taking too long for it to respond.

No sane company would attempt this on purpose.
I cannot see Xara force Magix to do this as Magix would lose its custom.
Also no one else seems to be experiencing this.
Have you tried to contact Magix (link in my signature)?

The OCC that you should be able to reach in your XDA is https://downloadsv18.xara.com/web/catalog/index.html.
It this presents then that fault is with your XDA.

I am confused also as if you are using v18, you have either not upgraded or have chosen not to use v19.

v18.0 was released on 29 March 2021 so the latest you could have bought v18 was March 2022 as v19.0 came out then.
What was your install date? [C:\Program Files\Xara\(Your Product)\18\install.cfg lists it]

If you are still in cover, download v19 and try again.

Regardless, I would always run any XDA update as Administrator after a cold boot.

Acorn

Was installed Aug 2021. The download link you gave does open but it shows everything as "Buy Now". I have had that before also. A few months ago I downloaded the OCC to my HD, but I now cannot access that.

**Acorn** · 07 October 2022, 07:38 PM

Originally Posted by Phill

Was installed Aug 2021. The download link you gave does open but it shows everything as "Buy Now".

Phill, thank you for the detail.

The Link is external to the XDA so it wouldn't know you had a licence to use.

Xara seems to have magiced away the Download All option.

Acorn

**Phill** · 07 October 2022, 09:13 PM

Originally Posted by Acorn

Phill, thank you for the detail.

The Link is external to the XDA so it wouldn't know you had a licence to use.

Xara seems to have magiced away the Download All option.

Acorn

Yes I understand that re the external link, but it did show the content catalog items, whereas accessing from within Xara just shows a blank page later followed by a 504 error message.

**Phill** · 30 October 2022, 01:40 AM

Issue has been resolved thanks to help from Magix. I finally found a working email address to Magix to which I re sent my returned email. They responded very promptly with a link allowing me to access the OCC. The first two times I tried it I got a 504 error, but it loaded on 3rd attempt, whereas before I had tried multiple times without success. Good to know that Magix resolved the issue quickly without a hassle.