Slideshow Widget Not Displaying After Web Update

[hotrodsue]

Hello,

I am working in Xara Designer Pro X 19.0.0.63929 on Win 10 Pro PC.

I have a slideshow widget on my home page.

Yesterday I updated text on my website, and this widget is no longer displaying on one of the domains that it is pointed to.

You’ll see this widget showing up at: https://www.creativebusinesresources.com/index.htm

But I don’t see the widget showing up at: https://cbrisystems.com/index.htm

I did not edit the widget itself. Do you have any idea what the cause is and how it can be corrected?

I sent above question in support ticket to hosting company, as it seemed to me to be a hosting server issue. Following is their response:

Hi Susan,

Thank you for contacting us! I'm sorry to hear about the issue with your site, but we're happy to help.

When viewing the site, in most browsers, you can open the developer console with the F12 key to see if any errors are occurring that would cause the page to load incorrectly. On "cbrisystems.com" I see the following error logged:

bx_cyclemeb_conf.js:163 Uncaught TypeError: Cannot read properties of undefined (reading 'msie')
at xaraSwidgets_cyclemebConstructor (bx_cyclemeb_conf.js:163:16)

It looks like this error can be caused by a jQuery update: https://stackoverflow.com/questions/...o-jquery-1-9-1

You could try reverting the jQuery file that your site loads to an older version, or if you are unsure specifically what file/script is loading that version, you could restore your site entirely from our Server Rewind backups. We have a guide here:

https://www.a2hosting.com/kb/cpanel/.../server-rewind

If you would rather correct the code on the site so that this error does not occur then we recommend consulting with a web developer experienced with Javascript for further assistance as we do not provide coding support.

I hope this information helps! Please let us know if you have any questions or concerns.

Regards,

Kale M.
Support Specialist

Now, my question is this:

Hello,

Thank you for your response with details of error.

I did open the developer console with the F 12 key, and do you see the error you’re talking about.

When I publish the website, the same exact website files go to both domain names. My question now is this:

When I published the update, do you know why there is an error on one domain and not the other?

If the same exact files are uploaded/published to file manager, I don’t understand how there is error on one domain only. Just curious if you could shed some light on why that would be.

Many thanks for your help.

Kind regards,

Susan

[bwood]

Susan. I’m viewing on an iPad at the moment and can’t see the slideshow on either website. Just a few background questions.

These are two separate domains ?
These are two separate slide shows?

After reading you want the same widget displayed on both websites ?

[Acorn]

Sue, it sounds like you updated your site using v19 from a rather older version.
In the meantime Xara upversioned it jQuery component from v1.11.1 to v3.6.0.
This is what has broken your widget.

I think @Initiostar discovered if you drag the same widget onto your design and then delete it, it updates your version to handle the jQuery change.

Try that.

Acorn

P.S. I could see any working widget on either site.
You must have v19ed both. (HTML Filter is showing as v9.9.0.0).

[hotrodsue]

Bill, thank you for your feedback and taking the time to look at both domains.

Yes, these are two separate domains.
No, they are the same slideshow, from the the same exact web files.

Years ago my husband purchased the longer domain name, then I purchased a shorter version for print advertising.

Both domain names display the exact same website, using the same exact files published from my XDP.

Acorn, thank you for your response.

I did drag the same widget onto my design and then deleted it. That worked and both domain names are now displaying the website with a working widget.

I had thought to delete the widget itself and start with a new widget, but this was an even better solution.

As always, I appreciate the great help from everyone whenever I post a question here in the forum.

[Acorn]

Sue, good to here.

Acorn

[wizard509]

Sue, good to here.

Acorn

Yes Acorn once again to the rescue