DP 19 upgrade problem

[actionit]

Since installing V19 none of the galleries work in V19 or V18.5. Icons are there but nothing seems to work

[handrawn]

have you gone to xara help menu and clicked download content installer and pan studio and installed the content installer [pan studio is an aside to this] - then gone to the design gallery and from the more menu clicked update now ?

if that does not work you can click on the design gallery more menu empty designs cache, and try update now again

if that does not work, may need to do a manual purge

[actionit]

Content pack and Panorama Studio installation fails also

[handrawn]

did you try the empty designs cache option

[handrawn]

me i would uninstall both programs reboot and start from scratch with the latest installer [trial] downloaded from magix site, but you may not wish to do that

you can manually purge the cache go to:

%USERPROFILE%\AppData\Local\Xara\XtremePro/

where USERPROFILE is your user name - do not forget the % before and after

you should see at least two folders one for 18 and one for 19 - click on each of these and delete the cache folder in each

it should then be able to rerun the content installer... but... it may be something else; if no one else has better ideas you may wish to contact magix support

[Acorn]

@handrawn, %localappdata% subsumes %userprofile%\AppData\Local.

@All Magix V19 Upgraders & Purchasers
The forums seem to suggest a problem with the initially supplied installer.
Indications are there is a new installer.
Many are still suffering...

I suggest you all contact Magix and explain the grief that has occurred, kindly request full details for the rectification steps and in a nice manner, suggest your Registration Date is changed to the date Magix provides workable instructions.

I find it galling that so many will just accept the problem and give up to their cost and detriment of being unable to use such a clever application.

Acorn

[handrawn]

true