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  1. #11

    Default Re: DP 19 upgrade problem

    Content pack and Panorama Studio installation fails also

  2. #12
    Join Date
    Feb 2007
    Location
    UK
    Posts
    19,904

    Default Re: DP 19 upgrade problem

    did you try the empty designs cache option
    -------------------------------
    is it true that we stand on the very edge of an abyss?
    no,of couse not - we used to, but since then we have taken a great step forward...
    Wyrd bi ful ard

  3. #13
    Join Date
    Feb 2007
    Location
    UK
    Posts
    19,904

    Default Re: DP 19 upgrade problem

    me i would uninstall both programs reboot and start from scratch with the latest installer [trial] downloaded from magix site, but you may not wish to do that

    you can manually purge the cache go to:

    %USERPROFILE%\AppData\Local\Xara\XtremePro/

    where USERPROFILE is your user name - do not forget the % before and after

    you should see at least two folders one for 18 and one for 19 - click on each of these and delete the cache folder in each

    it should then be able to rerun the content installer... but... it may be something else; if no one else has better ideas you may wish to contact magix support
    -------------------------------
    is it true that we stand on the very edge of an abyss?
    no,of couse not - we used to, but since then we have taken a great step forward...
    Wyrd bi ful ard

  4. #14
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    15,219

    Default Re: DP 19 upgrade problem

    @handrawn, %localappdata% subsumes %userprofile%\AppData\Local.

    @All Magix V19 Upgraders & Purchasers
    The forums seem to suggest a problem with the initially supplied installer.
    Indications are there is a new installer.
    Many are still suffering...

    I suggest you all contact Magix and explain the grief that has occurred, kindly request full details for the rectification steps and in a nice manner, suggest your Registration Date is changed to the date Magix provides workable instructions.

    I find it galling that so many will just accept the problem and give up to their cost and detriment of being unable to use such a clever application.

    Acorn
    Acorn - installed and active Xara software: Cloud+/Pro+, XDPX, XWD Premium 15 & 12, XPGD10, X3D7, Xara Xtreme 5, back through time (to CC's Artworks).
    Raise software faults with MagiXara: http://support.magix.net/; if Cloud+/Pro+: https://xara.com/contact-us/

  5. #15
    Join Date
    Feb 2007
    Location
    UK
    Posts
    19,904

    Default Re: DP 19 upgrade problem

    true
    -------------------------------
    is it true that we stand on the very edge of an abyss?
    no,of couse not - we used to, but since then we have taken a great step forward...
    Wyrd bi ful ard

  6. #16

    Default Re: DP 19 upgrade problem

    Thanks Acorn
    Not so easy getting support from Magix. Just a bunch of tutorials. No direct support contact?

  7. #17

    Default Re: DP 19 upgrade problem

    Uninstalled VX19 and then installed trial version and registered. Deleted Cache file and then started installation of content and panorama studio. Failed again. Still no Galleries flyout.Click image for larger version. 

Name:	xara missing gallery.JPG 
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ID:	131918Click image for larger version. 

Name:	xara content fail.JPG 
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ID:	131919

  8. #18
    Join Date
    Apr 2018
    Location
    Barnes, London
    Posts
    819

    Default Re: DP 19 upgrade problem

    Quote Originally Posted by actionit View Post
    Thanks Acorn
    Not so easy getting support from Magix. Just a bunch of tutorials. No direct support contact?
    They don't make it easy, but scroll to the bottom of the page here: https://www.magix.info/us/support/se...phrase=support

    Looks like they have replaced one faulty installer with another faulty one, but I would still have thought you can access v18.5 and v19.0 (if you downloaded v19 trial option and registered it with your 365 licence).

    C: > Program Files > Xara > Xara Designer Pro X > 18 or 19 - look for the exe.

  9. #19

    Default Re: DP 19 upgrade problem

    Thanks Initiostar
    The programs run, just cant get galleries to work other than page & layer gallery. There is no flyout bar on the right side of the page. Also Content installer and panorama studio installation still fails.
    Someone else on the forums is having the same issues ass well as a broken X18.5.
    No reply from Magix yet

  10. #20
    Join Date
    Sep 2013
    Location
    La Malbaie, Canada
    Posts
    640

    Default Re: DP 19 upgrade problem

    @actionit,

    Hi,

    Did you try under the top menu, Utilities, Galleries and make sure that the top one, Fly-out bar, is checked?
    John CB
    Xara DPX(19.0.0.64291)

 

 

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