DP 19 upgrade problem

[actionit]

Is anyone else having issues upgrading to DP19? It downloads and extracts the program files then fails every time.

[handrawn]

do you have version 18 installed on more than one computer - if so the installer may be asking you for permission to remove version 18 before it installes version 19; versions 18 and 19 are treated as the same by magix and they only allow two installations in total

[actionit]

Ok I managed to download and install a standalone version that does not display galleries or content catalogue. It has also broken version 18.

[actionit]

Handrawn it just removes version 19 installation files.

[handrawn]

there have been some definate issues with the magix installer for version 19 - I understand these have been fixed

my advice would be to redownload the installer to make sure you have the latest version

if this still does not work then you may need to uninstall version 18 first - when you say this is broken - in what way ?

note there does not seem to be a version 19 content catalog - version 19 downloaded the same as version 18 for me

[handrawn]

to install the content go to help menu and the download content link

[Initiostar]

X19.0 should be a separate install and appear like this:



There are several threads highlighting issues with the Magix installer; not sure if this works but I downloaded the trail version and manually entered the serial number; I did not delete 18,5 and still have that version working and visible in Magix My Products:



Until recently I had v16.3 and v17.0 installed too. v18.5 should still be working; make you sure select the program and not a desktop shortcut to it.

You may still find the Local Design Library has only partially loaded, likely the Online Help file still says v18.0 too.

I had thought Magix had sorted this mess, but looks not to be the case.

The serial numbers for v19 and v18.5 are the same

[handrawn]

good point about the shortcut

both versions work for me; I don't use the content very much at all so I can't really comment if there are any actual differences between 18 nand 19 in practice, beyond the fact that ver 19 download content downloaded version 18 content or so it said...

[actionit]

Since installing V19 none of the galleries work in V19 or V18.5. Icons are there but nothing seems to work

[handrawn]

have you gone to xara help menu and clicked download content installer and pan studio and installed the content installer [pan studio is an aside to this] - then gone to the design gallery and from the more menu clicked update now ?

if that does not work you can click on the design gallery more menu empty designs cache, and try update now again

if that does not work, may need to do a manual purge