DP 19 upgrade problem

[actionit]

Content pack and Panorama Studio installation fails also

[handrawn]

did you try the empty designs cache option

[handrawn]

me i would uninstall both programs reboot and start from scratch with the latest installer [trial] downloaded from magix site, but you may not wish to do that

you can manually purge the cache go to:

%USERPROFILE%\AppData\Local\Xara\XtremePro/

where USERPROFILE is your user name - do not forget the % before and after

you should see at least two folders one for 18 and one for 19 - click on each of these and delete the cache folder in each

it should then be able to rerun the content installer... but... it may be something else; if no one else has better ideas you may wish to contact magix support

[Acorn]

@handrawn, %localappdata% subsumes %userprofile%\AppData\Local.

@All Magix V19 Upgraders & Purchasers
The forums seem to suggest a problem with the initially supplied installer.
Indications are there is a new installer.
Many are still suffering...

I suggest you all contact Magix and explain the grief that has occurred, kindly request full details for the rectification steps and in a nice manner, suggest your Registration Date is changed to the date Magix provides workable instructions.

I find it galling that so many will just accept the problem and give up to their cost and detriment of being unable to use such a clever application.

Acorn

[handrawn]

true

[actionit]

Thanks Acorn
Not so easy getting support from Magix. Just a bunch of tutorials. No direct support contact?

[actionit]

Uninstalled VX19 and then installed trial version and registered. Deleted Cache file and then started installation of content and panorama studio. Failed again. Still no Galleries flyout.

[Initiostar]

Thanks Acorn
Not so easy getting support from Magix. Just a bunch of tutorials. No direct support contact?

They don't make it easy, but scroll to the bottom of the page here: https://www.magix.info/us/support/se...phrase=support

Looks like they have replaced one faulty installer with another faulty one, but I would still have thought you can access v18.5 and v19.0 (if you downloaded v19 trial option and registered it with your 365 licence).

C: > Program Files > Xara > Xara Designer Pro X > 18 or 19 - look for the exe.

[actionit]

Thanks Initiostar
The programs run, just cant get galleries to work other than page & layer gallery. There is no flyout bar on the right side of the page. Also Content installer and panorama studio installation still fails.
Someone else on the forums is having the same issues ass well as a broken X18.5.
No reply from Magix yet

[browj2]

@actionit,

Hi,

Did you try under the top menu, Utilities, Galleries and make sure that the top one, Fly-out bar, is checked?