I purchased an update to my version of XWDP12 back in 2017. Without going into details, I never got around to activating (i.e. updating) it. Fast-forward to this weekend when I discovered my registration info and decided to go ahead and upgrade (since I had already paid for it). I tried to upgrade my current version (v12) and it said my update period has expired. So I downloaded the trial version expecting to be able to use my previously purchased upgrade serial number. When I tried to do that it said that my activation (that I never used) had expired.

I logged into my online Magix account and, from what I can tell, the update was automatically activated back around the time I originally purchased it, even though I never actually upgraded my version of XWDP or used the upgrade serial number that was issued.

This certainly doesn't seem right as I never got to use the upgrade that I paid for.

I have searched all over the Magix website and cannot find a way to contact a person at Magix directly to discuss this. Anyone know how to do this?