Web Designer Premium problems

**LadyLyn** · 05 December 2021, 02:56 AM

I have web designer premium 18 on my laptop and it works perfectly.
I then went off the same email details and installed it on my other computer.
It installed correctly on my other computer but unfortunately when I go to insert from the content catalog it keeps telling check my internet connection.
My internet connection is working perfectly.
I have been using Web Designer for quite a few years now and have built several websites so I do understand the program.
looking forward to some answers.

**Chris M** · 05 December 2021, 09:38 AM

Hi neighbour.

A nice simple one to start with. Try Right-clicking the shortcut and choose Run As Administrator. You only need to do this once.

**gwpriester** · 05 December 2021, 11:38 AM

Hello Lyn - Just to add to Chris's excellent advice. Close Web Designer first, then right click on the program icon and select Run as Administer.

This frequently clears a myriad of small problems as as mentioned, you only need to do this once and it will either work or it won't.

**Egg Bramhill** · 05 December 2021, 01:57 PM

If you're British you may like this, from the comedy "Allo Allo":

**gwpriester** · 05 December 2021, 05:54 PM

The lady if from the land down under Egg.

**LadyLyn** · 05 December 2021, 09:36 PM

Hi Folks
Thank you for your very quick replies and suggestions.
I had already clicked run as administrator.
I can open the content catalog and pick an item, but when I import it this is the message I get.

Click image for larger version.

Name: Xara notice.PNG
Views: 47
Size: 11.8 KB
ID: 131113

**handrawn** · 05 December 2021, 10:02 PM

could be firewall or other security software on this computer is blocking the program's access to the network

**Acorn** · 05 December 2021, 10:05 PM

Originally Posted by LadyLyn

Hi Folks
Thank you for your very quick replies and suggestions.
I had already clicked run as administrator.
I can open the content catalog and pick an item, but when I import it this is the message I get.

I think the issue is the file type, svg.
Xara has had download issues from Pixabay on a number of occasions and you might have fallen foul of one.

You can use Pixabay directly and access the graphic that way.

Acorn

**bwood** · 06 December 2021, 01:51 PM

Agree. Had an svg that didn’t download as well. Egg indicated you may try to download directly from pixabay, or try to download a jpeg and see what happens. I found I could import a jpeg, but not svg.